The name Topklass M & H Business Link International Limited stands out amongst leading travel agencies in Nigeria. This is due to the unique way in which the company delivers its services to its numerous customers and clients all over the country and beyond.
Topklass offers honest, fast and effective services within the budget and schedule of clients. We are very careful, meticulous and we pay attention to even the smallest detail and that is why we record almost 100 percent success in the visa request we make for our clients". Mrs Helen Kelechi Ilo, Managing Director of Topklass M&H Business Link International Limited said this and many more in this interview.
How Has Business Been So Far?
It has been very okay and we thank God for all his kindness. It was really difficult when we started but with the help of God we have been able to get to where we are today.
How Long Has Your Company Been In Business?
As a registered company we have been around for up to eight years. But before ever the company was registered I been involved in this business in one way or another.
What Specific Services Do You Offer?
As a travel agency we offer a lot of services and some of them include:
- Visa processing and Procurement
- Hotel Reservation
- Student Visa/Study Abroad
- Travel Consultancy
- Agency Training
- Door to Door
- Real Estate, Etc
Visa Processing and Procurement
We secure admission and visa for young Nigerians who want to study abroad. In fact we have handled quite a lot of this in the last several years.
We have sucesfuly secured admission and visa for young Nigerians in Jordan, Europe and America and the list is endless.
Just last year, we secured admission and visa in Jordan for more than one hundred and fifty Nigerians.
What's Your Unique Selling Points Or What Stands You Out?
We offer honest, fast and effective services within the the budget and schedule of our clients. We are meticulous, careful and we pay attention to even the smallest detail and that explains why we record almost 100 percent success in the visa request we make for our clients.
We make sure that nothing is left undone and we try to deliver as we promised.
When we do that our clients are happy and satisfied and when that happens, they will tell others about us, and those whom they have told will patronized us and the cycle continues.
What Are Your Challenges Or What Are Those Things You Don't Like About This Job?
I don't like the fact that some of these countries deny Nigerians visa on very flimsy or no excuse whatsoever and that is very common amongst countries such as Austria, France, Germany, Denmark, Italy, Belgium, Finland, Iceland, USA and Estonia.
We don't have much problems with places like Dubai and Bangladesh and some other Asian countries.
Another problem is the attitude of some of our clients. A lot of them don't know how it works.
Some of them will apply today and expect their visa to be ready the next day.
Again some of them also want their visa fee to be refunded when their visa application is denied but that is impossible because embassies don't refund such fees even when visa applications have been denied.
Some clients do not know that the decision to grant or deny visa request does not belong to us but to the embassies. Those are the problems we are facing.
How Do You Handle Such Situations?
Well, we still try to get visas for them. In very few cases we find alternative destination for them. We do not quite have visa denial in respect of student visa.
Why Did You Chose This Line Of Business And Has Your Background Helped You In Anyway?
I chose this business because I like to help people and see them happy.
I used to travel to different countries long before I even planned to do this business . So my experience as a traveller has helped me a whole lot.
Moreover, I have also learnt from the training I arranged for my staff, because after they have been trained, they will in turn train me. I also train them and other people.
What Do You Say To Your Client?
I say to them, thank you and continue to patronize us.
On our part, we will continue to go beyond your expectation in all your travel issues.
To those who are not with us yet, we say come on board and experience our unique services.